Child Protection Policy
Last Updated: May 5, 2025
Introduction
jelvian ("we," "us," or "our") is committed to protecting children and ensuring that our platform and services are not accessed or used by individuals under the age of 18. This Child Protection Policy outlines our approach to preventing minors from accessing our social casino gaming content and services.
Age Restrictions
Our services are strictly intended for adults aged 18 years and older. We do not knowingly collect, use, or disclose personal information from children under the age of 18.
By accessing or using our services, you confirm that you are at least 18 years of age or the age of legal majority in your jurisdiction, whichever is greater.
Age Verification Measures
We implement various measures to prevent underage access to our platform:
- Age declaration requirements during account registration
- Verification processes that may include document submission
- Ongoing monitoring and verification of user accounts
- Automated systems to detect suspicious account activity
- Regular audits of our verification procedures
Prohibited Content and Activities
We prohibit the following with regard to minors:
- Creation of accounts by individuals under 18 years of age
- Access to our social casino games and services by minors
- Use of false information to circumvent age restrictions
- Sharing of account credentials with minors
- Marketing or promotional activities directed at children
Parental Responsibility
We encourage parents and guardians to take an active role in monitoring their children's online activities. Parents should:
- Use parental control tools and software on devices used by children
- Monitor internet usage and installed applications
- Educate children about online safety and age-appropriate content
- Report any suspected underage access to our platform immediately
Collection of Information from Children
We do not knowingly collect personal information from children under 18. If we discover that we have inadvertently collected information from a minor, we will:
- Immediately delete all associated personal data
- Terminate the account without notice
- Take steps to prevent future access
- Review our verification processes to prevent recurrence
Account Termination for Underage Users
If we determine or suspect that a user is under the age of 18, we will take immediate action:
- Suspend the account pending investigation
- Request additional verification documentation
- Permanently terminate the account if underage status is confirmed
- Remove all personal data in accordance with applicable laws
- Forfeit any virtual currency, prizes, or account benefits
Reporting Underage Access
If you believe a minor has accessed our services or created an account, please report it immediately:
Email: support@jelvian.online
Phone: +447824495243
When reporting, please provide:
- Username or account identifier if known
- Description of the concern or evidence
- Your contact information for follow-up
- Any relevant screenshots or documentation
All reports will be treated confidentially and investigated promptly.
Marketing and Advertising Standards
Our marketing and advertising practices adhere to strict standards to avoid attracting minors:
- We do not advertise on platforms, websites, or media primarily aimed at children
- Our promotional materials clearly state age restrictions
- We avoid imagery, characters, or themes that appeal specifically to children
- We use age-gating on all promotional content where technically feasible
- We comply with advertising standards and self-regulatory codes
Platform Security Measures
We implement technical and organizational measures to prevent underage access:
- Regular security audits of age verification systems
- Monitoring of account creation patterns and behaviors
- Cross-referencing of user data against known databases
- Deployment of artificial intelligence and machine learning tools
- Continuous improvement of detection mechanisms
Third-Party Services
When using third-party services for age verification or identity confirmation, we ensure these providers:
- Maintain appropriate data protection standards
- Comply with relevant privacy laws and regulations
- Use secure and reliable verification methods
- Delete data in accordance with retention policies
Employee Training and Awareness
All personnel involved in user verification, customer support, and platform moderation receive training on:
- Identifying potential underage users
- Proper procedures for handling suspected violations
- Legal obligations regarding child protection
- Privacy considerations when handling age-related data
Cooperation with Authorities
We cooperate fully with law enforcement and regulatory authorities regarding child protection matters. We will:
- Respond promptly to official requests for information
- Report suspected violations of child protection laws
- Participate in industry initiatives to enhance child safety
- Share best practices with other operators when appropriate
Educational Resources
We provide resources to help users understand responsible gaming and child protection:
- Information about age restrictions and why they exist
- Guidance for parents on monitoring online activities
- Links to organizations focused on child safety online
- Tips for securing devices and accounts from unauthorized access
Violations and Consequences
Users who attempt to circumvent our age restrictions or allow minors to access their accounts may face:
- Immediate and permanent account termination
- Forfeiture of all virtual currency and benefits
- Legal action where warranted by local laws
- Reporting to relevant authorities if required
Regular Policy Review
We review and update this Child Protection Policy regularly to ensure it remains effective and compliant with evolving standards. Updates consider:
- Changes in technology and verification methods
- Regulatory developments and legal requirements
- Industry best practices and guidance
- Feedback from stakeholders and child protection organizations
Contact Information
For questions, concerns, or reports regarding this Child Protection Policy, please contact us:
Company: jelvian
Address: Glen Yeo House, Station Rd, Congresbury, Bristol BS49 5DY, United Kingdom
Email: support@jelvian.online
Phone: +447824495243
Acknowledgment
By using our services, you acknowledge that you have read, understood, and agree to comply with this Child Protection Policy. You confirm that you are of legal age to access and use our social casino gaming platform and services.